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Frequently asked questions

What does the rate include?

All of the facilities listed in the trip description are included in the rate. To view them, please click on your specific the trip. You can learn about the facilities and what is included and not includedin the trip by checking our web site. More information can be found in our terms and conditions.

Is it possible to book without bank transfert?

Yes. Bank transfer is not required to make a reservation. Below are the booking steps :
- Fill in the reservation form on our website.
- You will receive a reply by e-mail within a deadline that does not exceed 24 hours

Indicating our availabilities and best offers.
- You can subsequently confirm or even negotiate the offer by exchange of mail.
- After agreement and final confirmation you can pay in one of our offices upon your arrival.

How do I know if my reservation is confirmed?

Once the booking form is completed, the confirmation page appears. It includes all the details of the reservation, as your reservation number. A confirmation email containing all information about your reservation will also be sent to you.

If your request can be met only subject to availability, then an email summarizing your request will be sent to you once the booking form has been completed, an email will be sent to confirm your booking, which also contains the option date until your online booking is guaranteed under conditions of payment of the entire stay in one of our agencies before expiry of the deadline. In case of unavailability for the selected dates, one of our agents will contact you to offer you another offer closest to your first choice.

Can I cancel or change my booking

Yes, it's simple. You can cancel or modify your booking via our online support service on our website.
You can also call us directly by phone and one of our agents will process your request.

We Travel With Children Is It Possible To Have An Extra Bed / Cot In The Room?

Please note the following

There is a surcharge for an additional bed / baby cots are not included in the rate of the reservation.
During the online booking process, please request a baby cot / extra bed in the "remarks / recommendations" box.
We advise you to call us before your arrival to obtain confirmation of your request. Contact information can be found in the confirmation e-mail.
To confirm availability before making a reservation, you can contact us.

can I negotiate the price?

Yes, before booking we offer you the possibility to negotiate the price of our offers and for this you can first fill out the reservation form and exchange emails with our reservation service.

Guarantee FNAVM (Moroccan Federation of Travel Agencies)

The Moroccan Federation of Travel Agencies guarantees the customers of Marrakech Sweet Travel for the full amount paid. This guarantee allows all customers who have booked with us to be reimbursed in the event of a possible default by the company.